Frequently Asked Questions

Yes, we offer free standard delivery on all orders over forty pounds to addresses throughout Northern Ireland and the rest of the United Kingdom. For orders under forty pounds, standard delivery costs four pounds ninety-nine. We aim to dispatch orders within one to two business days and typical delivery takes two to four working days. During busy periods such as Christmas or sale events, delivery may take slightly longer.

We work with trusted courier partners including Royal Mail and DPD to ensure your orders arrive safely and on time. For standard delivery, we typically use Royal Mail Tracked 48 or Royal Mail Special Delivery. Express delivery options using DPD Next Day are available at checkout for an additional charge. All deliveries include tracking so you can monitor your parcel's progress.

Currently, we only deliver to addresses within the United Kingdom, including Northern Ireland, England, Scotland and Wales. We are exploring international shipping options and hope to offer worldwide delivery in the future. If you would like to be notified when international shipping becomes available, please subscribe to our newsletter or contact our customer service team.

Whilst we cannot guarantee delivery on a specific date due to courier schedules, we can accommodate requests for special occasions. If you need your order by a particular date, please place your order well in advance and add a note at checkout. We will do our best to ensure timely delivery. For urgent orders, we recommend selecting express delivery and contacting us directly at [email protected] with your requirements.

Absolutely! We offer personalisation services on selected products including leather journals, premium notebooks and certain gift items. You can add names, initials, dates or short messages using elegant engraving or foil stamping. Personalised items typically require an additional three to five business days for completion. Please note that personalised products are non-returnable unless faulty. Check individual product pages for personalisation options and pricing.

We offer several personalisation methods depending on the product. Leather items can be debossed or embossed with text or initials. Premium notebooks may feature gold or silver foil stamping. Some items can be laser engraved for a modern, precise finish. During the ordering process, you will be able to select from available personalisation options, choose fonts and specify your text. If you have special requests, please contact us and we will do our best to accommodate them.

Personalisation costs vary depending on the method and complexity. Simple text engraving typically starts from five pounds. Gold or silver foil stamping may cost between eight and fifteen pounds. The exact price will be displayed when you select personalisation options at checkout. Bulk personalisation for corporate orders may qualify for discounted rates. Contact us at [email protected] for bulk personalisation quotes.

Yes, our personalisation tool provides a visual preview of how your text will appear on the product. You can see the font style, size and placement before adding the item to your cart. Please review your personalisation carefully before completing your purchase, as personalised items cannot be returned unless there is an error on our part. If you are unsure about any aspect, contact us before ordering and we will be happy to assist.

We want you to love your purchase. If you are not completely satisfied, you may return unused items in their original packaging within thirty days of receipt for a full refund or exchange. Items must be in resaleable condition with all tags and labels attached. Please note that personalised items cannot be returned unless they are faulty or we have made an error. Return postage costs are the responsibility of the customer unless the item is defective. Contact our customer service team at [email protected] to initiate a return.

To return an item, first contact us at [email protected] with your order number and reason for return. We will provide you with a returns authorisation and instructions. Pack the item securely in its original packaging and send it to our returns address. We recommend using a tracked delivery service as we cannot be responsible for items lost in transit. Once we receive and inspect your return, we will process your refund within five to seven business days. Refunds are issued to the original payment method.

We take great care in packaging all orders, but occasionally items may be damaged in transit. If your item arrives damaged or faulty, please contact us immediately with photographs and a description of the problem. We will arrange for a replacement or full refund at no cost to you, including return postage. In cases of damaged goods, we may also file a claim with the courier. Your satisfaction is our priority and we will resolve the issue as quickly as possible.

Yes, we are happy to arrange exchanges for items in their original condition. Contact us with your order number and the item you would like to exchange for. We will provide instructions for returning the original item and processing the exchange. Please note that if the replacement item has a different price, you may be charged the difference or receive a partial refund. Exchanges are subject to stock availability.

Yes! We offer complimentary gift wrapping on all orders. Your items will be beautifully presented in elegant wrapping paper with ribbon and a gift tag. You can add a personal message during checkout which we will include on a handwritten card. For corporate or bulk orders, we also offer bespoke packaging solutions tailored to your requirements. Gift wrapping transforms your purchase into a truly special present ready to delight the recipient.

Absolutely! During checkout, simply enter the recipient's delivery address and select gift wrapping. We will ensure the parcel is beautifully presented and includes no pricing information. You can add a personal message which we will write on a card and include with the gift. This service is perfect for birthdays, anniversaries, thank you gifts or any special occasion when you want to send something thoughtful directly to someone you care about.

Yes, we specialise in creating bespoke corporate gift hampers for businesses. Whether you need client gifts, employee appreciation presents or event giveaways, we can curate beautiful hampers featuring premium stationery, personalised items and thoughtful accessories. We offer branded packaging, bulk discounts and coordinated delivery. Contact us at [email protected] to discuss your corporate gifting needs and receive a customised quote.

Our gift wrapping features elegant designs in soft, sophisticated colours that complement our brand aesthetic. We typically use cream, sage green and blush pink wrapping paper with coordinating satin ribbons. Seasonal variations may be available during Christmas and other holidays. If you have specific colour preferences for corporate or bulk orders, please let us know and we will do our best to accommodate your request.

Once your order is dispatched, you will receive an email confirmation with a tracking number and link to monitor your parcel's journey. You can also log into your account on our website to view order status and tracking information. Most orders are dispatched within one to two business days. If you have not received tracking information within three business days of placing your order, please contact our customer service team.

If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We process orders quickly, so we can only accommodate changes or cancellations before the order has been dispatched. Once an order is in transit, cancellation is not possible, but you may return items following our standard returns policy. Personalised items cannot be cancelled once production has begun.

If you miss a delivery, the courier will usually leave a card with instructions for redelivery or collection. You can often arrange redelivery online using the tracking number provided. Parcels are typically held at a local depot or collection point for seven to ten days before being returned to us. If your parcel is returned, we will contact you to arrange redelivery. Additional delivery charges may apply for reshipment.

We regularly work with businesses to provide corporate gifts, branded stationery and bulk orders for events. We offer competitive pricing for large quantities and can accommodate special requests including company logos and custom packaging. Bulk orders may require additional production time depending on personalisation requirements. Please contact us directly at [email protected] with details of your requirements and we will provide a tailored quote and timeline.

Sustainability is important to us. We offer a range of eco-friendly products including notebooks made from recycled paper, biodegradable packaging, bamboo desk accessories and refillable pens. Many of our candles use natural soy wax and organic ingredients. We are continuously expanding our sustainable product range and working with suppliers who share our commitment to environmental responsibility. Look for the eco-friendly badge on product pages to identify sustainable options across our collection.

We carefully select notebooks with high-quality paper suitable for various writing instruments. Most of our premium notebooks feature paper weight between 80gsm and 120gsm, which prevents ink bleed-through and ghosting. Our fountain pen friendly notebooks use specially coated paper that handles wet ink beautifully. Paper specifications are listed on individual product pages. If you have specific requirements for paper type, texture or weight, please check the product details or contact us for recommendations.

Absolutely! Every product in our collection has been chosen with gifting in mind. Whether you are celebrating a birthday, graduation, new job, wedding or simply want to show appreciation, our premium stationery and thoughtful gifts are perfect for any occasion. We offer complimentary gift wrapping, personalisation options and curated gift boxes to make your present extra special. Our products appeal to stationery enthusiasts, creative professionals, students and anyone who appreciates quality and beautiful design.

We regularly restock popular items that sell out. If an item you want is currently unavailable, you can sign up for restock notifications on the product page and we will email you when it becomes available again. Some limited edition or seasonal items may not be restocked once sold out. If you are looking for a specific product, contact our customer service team and we will do our best to provide information on restocking dates or suggest similar alternatives.

We accept all major credit and debit cards including Visa, Mastercard and American Express. We also accept PayPal, Apple Pay and Klarna for flexible payment options. All transactions are processed securely through encrypted payment gateways. Your payment information is never stored on our servers. When you complete a purchase, your payment details are sent directly to our payment processor using industry-standard SSL encryption.

Yes, your security is our priority. Our website uses SSL encryption to protect your personal and payment information during transmission. We comply with PCI DSS standards for handling payment card data. We never store your full payment card details on our servers. All transactions are processed through secure, trusted payment providers. You can shop with confidence knowing that your information is protected by multiple layers of security.

Yes, all prices displayed on our website include VAT at the applicable rate. There are no hidden charges. The price you see is the price you pay, plus delivery charges if your order is under forty pounds. VAT receipts are provided with all orders and can be accessed from your account or by requesting them from our customer service team. We are a VAT registered business and our VAT number is GB 412 8376 94.

Yes, we offer Klarna as a flexible payment option at checkout. Klarna allows you to split your purchase into interest-free instalments or pay later. Availability and eligibility depend on your individual circumstances and Klarna's approval. Simply select Klarna at checkout and follow the prompts to complete your purchase. Please note that Klarna's terms and conditions apply and late payment fees may be charged by Klarna for missed payments.